FAQ
Frequently Asked Questions
Advanced Trading
I signed up using my email/wallet. How do I start trading?
After sign-up, deposit funds from your connected wallet into your Definitive Trading Vault on the desired chain to start trading.
Why do I need to deposit into a Definitive Trading Vault?
Definitive’s Advanced Trading Vaults allow for automated trade execution that isn’t possible in your wallet (e.g. Limits, TWAPs, Stop). In addition, our vaults allow you to execute trades without signing for each and every transaction by authorizing a Trading Session that lasts up to 7 days. Trading Vaults come out-of-the-box with automated portfolio reporting, including real-time order fill analysis, per-position PnL, and activity history.
Every Advanced Trading vault on Definitive is segregated from other clients that trade on our platform for best-in-class security. Trading vaults are owned by each user’s wallet - the user’s wallet has the sole ability to place trade orders and make withdrawals (including withdrawing funds directly onchain via Basescan, etc). Definitive has been audited multiple times by top-tier security firms, and all audits can be viewed here.
How does gas work on Definitive?
Definitive enables a “gas-less” trading UX - traders using Definitive never have to deal with gassing their Trading Vault. Definitive automatically determines the precise amount of gas execution cost for every trade and sponsors the gas on behalf of the trader. The execution costs are then deducted from the outcome of the trade.
How do I withdraw my funds?
The Withdraw button is located on the right side of the trading terminal above the Positions table.
Are there any lock-up periods when depositing/trading?
There are no lock-up periods in the Definitive app. Definitive is fully non-custodial. All funds are always accessible by users and there are no-lockups. The user's wallet is the owner of the corresponding Trading Vaults on Definitive and is the only wallet authorized to place trade orders or make withdrawals.
How do I cancel a trade order?
Orders can be voluntarily cancelled by navigating to the Orders tab under the trading chart, and clicking the red “X” on the far left
Can you integrate X chain?
We currently support Solana, Base, Ethereum, Arbitrum, Avalanche, Optimism, Polygon and Blast. We will always aim to prioritize chains with the highest demand from our traders / highest levels of trading activity. Please let us know if there are specific chains you want to trade on that we do not already support.
Are there fees charged on stable-to-stable swaps?
There are no fees charged for stable to stable swaps or wrapped to unwrapped assets.
How do I set a Stop Loss?
See our Stop Order page for details. Stop prices can be set in Notional USD terms.
How do I interact with Definitive on my mobile phone?
Our mobile UI is coming soon - stay tuned!
Does my vault receive airdrops from projects?
Each vault has its own unique address, which can be found under the “Vault Addresses” tab under the trading chart. Airdrops would be deposited into your vault if the project sends them to one of your Definitive vault addresses. Keep in mind, at the end of the day, it is up to the project/protocol whether Definitive vaults are eligible for airdrops or not.
I noticed a scam token; how can I remove it from my profile?
Please get in touch with the team by creating a Discord ticket, and we will filter these tokens out. A feature is coming soon to allow users to self-manage this.
What chain is Definitive built on? Or is it a L1/L2?
Definitive is not built on any specific chain, but we support multiple chain,s including Solana, Base and major EVM chains.
How often does my TWAP execute?
TWAP execution (segments) are randomized in fill time and size as determined by our sophisticated smart order router to optimize for best-in-class execution prices. See our TWAP Order page for details.
Why are gas fees so much higher than yesterday?
Gas fees are out of our control and are based on network activity. If the network is congested or experiencing a high level of activity, gas fees may increase.
Where can I find more details on my past orders?
Each order has a PTR (Post Trade Report) with all trade fill details. To access your order’s Post Trade Report, click on the chart button in the Orders tab under the trading chart.
I connected with wallet address X, but I can’t see my balance or portfolio. What’s going on?
This issue is often caused by a mismatch between your login credentials and your connected wallet. Definitive requires users to log in via Privy—using either an email or wallet—and also to authenticate with a connected wallet. If your account is linked to a different wallet than the one you're currently using, your balance and portfolio may not appear.
To resolve this:
Sign out completely.,
Log back in using wallet X, ensuring it's both the login method and the authenticated wallet.,
To check your account details: Navigate to your Profile (top right corner) > Settings to review your Linked Account details and confirm you're using the correct wallet.
Why isn’t my Limit Order filling despite the market hitting the Limit Price on the chart?
Charts can sometimes be misleading. What you see on the chart isn’t always the “real” price you can actually buy or sell at on-chain. When our system tries to fill your limit order, it simulates the trade to see if it is executable after slippage, price impact, and other trading conditions.
So even if the chart shows the token dipping below your set price, there might not have been any real trades happening at that level for your order to fill. If you don't think this is the case for your order, please reach out to us on Discord.
Example: You set a Limit Order to buy $JALVLIS at $0.00024 at 14:47. The chart shows the price briefly dropping below $0.00024, but since no actual buy orders were executed there (shown in Dexscreen below), your order wasn’t filled. Our systems would have simulated the buys during that time, but would have failed.
For this specific example, another contributing factor is that the token has a 1% buy tax.
Why is my TWAP order stuck and not filling?
Your TWAP order might not be filling because the “maximum price impact” allowed for each segment of the order is set too low. This limit keeps the bot from buying or selling if the price moves too much, meaning small trades may fail to go through until the setting is increased. This is more likely to occur with tokens that have lower market caps and lower liquidity levels. The default max Price Impact per Segment is 5% and can be adjusted under the Advanced section (see the image below). If you don't think this is the case for your order, please reach out to us on Discord.
Example: You set a TWAP buy order for 1,000,000 $JALVIS worth $240. The setting divides this into 10 smaller buys, each worth 100,000 tokens, which is equivalent to $24. With the default max Price Impact per Segment, your trade won’t execute if buying that segment pushes the price up more than $1.20. Because the token has low liquidity and the price moves quickly, some of your small buys cause the price to move more than $1.20, so those slices don’t go through—they get “stuck.” Your TWAP order waits for the market price to return within the allowed limit to fill those trades, but if the market stays volatile or thin, the order can stay partially unfilled.
Increasing the “maximum price impact” allowed for each segment lets the order accept slightly bigger price moves, helping your TWAP order execute — but this means you might pay a bit more per token on some slices.
Referrals
How does the referral code work?
Create your custom referral code here: app.definitive.fi/referrals. You will receive 10% of your referrals' trading fees. Reward fees will be claimable as USDC and sent to your trading account.
How does Referred by work?
Enter a Referred By code on app.definitive.fi/referrals. You will receive a 10% trade fee reduction. Trade fee reductions are distributed as rebates and are claimable as USDC and sent to your trading account. Limit Orders and TWAP trade fee is 25 bps. For instance, if you execute a $100,000 order, the fee initially totals $250. However, with the Referred By fee discount, you'll pay $25.00 less, resulting in a trade fee of $225.
How do the referral fees work?
You'll receive 10% of all trading fees generated by your referrals. The accrued fees will soon be calculated and available for claiming retroactively.
Your referral places a $100,000 TWAP order, and the total trading fee amounts to $250, granting you a $25.00 reward! Your referral dashboard shows the breakdown of activities and fees generated by your referees.
Staking
How do I stake $EDGE?
Navigate to “Staking” in the top navigation
On the Staking page, connect your Base wallet, input the amount you'd like to stake, then click “Stake EDGE” and follow your wallet prompts on-screen. Staking at least 2,000 $EDGE unlocks reduced trading fees.
How do I unstake $EDGE?
To unstake your $EDGE, navigate to the “Staking” tab in the top navigation, connect your wallet, and click “Unstake.”
Enter the amount of $EDGE you would like to unstake.
There is a 7-day cooldown period that is triggered when you unstake $EDGE. You won’t be able to trade or withdraw $EDGE during the cooldown period.
If you unstake additional $EDGE during the 7-day cooldown, it will reset a new 7-day cooldown period to begin on the full amount of $EDGE being unstaked.
Example: You unstake 100 $EDGE on Monday. This triggers the 7-day cooldown period (begins Monday). Then, you unstake an additional 200 $EDGE the next day on Tuesday. This will reset the 7-day cooldown period (begins Tuesday) for the entire amount of 300 $EDGE.
After the 7-day cooldown period has ended, navigate to the Staking tab in the top navigation. Connect your Base wallet.
Then, click “Claim Now” on the right to withdraw the unstaked $EDGE to your wallet.
You will be prompted to sign the transaction in your wallet. You’ll see a success message when you’ve successfully claimed your unstaked $EDGE into your wallet.
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