# Help & Support

1. Join our Discord server via our customized invite link: [discord.gg/definitive](https://discord.gg/definitive)\
   Under server settings, you can customize your nickname and disable direct messages from others (highly recommended to prevent scams).

<figure><img src="/files/VYPaQjNxhyGxKL7yYFf8" alt="" width="287"><figcaption></figcaption></figure>

2. Press "Complete" to continue to our server rules and agree.&#x20;

<figure><img src="/files/qG6sIeXslIFnPTIUkIX0" alt="" width="563"><figcaption></figcaption></figure>

3. There is a 10-minute timer before continuing to the next step. This is another deterrent for bots/scammers.&#x20;

<figure><img src="/files/SAeoYqzi3HFGS9yRspCe" alt="" width="558"><figcaption></figcaption></figure>

4. Go through the Pandez Guard security.\
   \- This also gives you a 2nd chance to turn off DMs from others.\
   \- Captcha is done via the on-screen number pad.\
   \- This is the last step before receiving a "Verified" role, which gives you access to the entire server.

<figure><img src="/files/iWf3rBB0Cyio0ZJm29dt" alt=""><figcaption></figcaption></figure>

5. Navigate to #open-a-ticket

<figure><img src="/files/5T18wxHtGlVKwCzKYctK" alt="" width="225"><figcaption></figcaption></figure>

6. Create a ticket, and a private channel will be created for you and the Definitive team. \
   Please provide us with your:\
   \- wallet address\
   \- organization ID (located in the top right Profile button > Organization)\
   This information will help us identify your Definitive account and expedite the support process.

<figure><img src="/files/gfTABQb71x8PE74xYcR1" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/6zMBYF8HaOyVUCy5k4ZQ" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.definitive.fi/help-and-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.